TEAM LEAD in Anderson, IN at The Geo Group

Date Posted: 5/31/2018

Job Snapshot

  • Employee Type:
  • Location:
    Anderson, IN
  • Experience:
    1 - 3 years
  • Date Posted:

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


Wednesday & Thursday 11:30 - 21:00

Friday 11:30 - 20:30

Saturday 08:30 - 21:00

$2,500.00 Sign on Bonus for Bilingual (Spanish/English)


Monitors client compliance with electronic monitoring supervision by timely processing and reporting of alerts.  Ensures satisfaction by timely and accurate reporting and effective troubleshooting of equipment problems to contracted call center customers.  Acts as Assistant Shift Supervisor when required.  Provides assistance to training and customer service as required.


Primary Duties and Responsibilities

  • Monitors participants’ compliance with curfews or call schedules by correctly interpreting system messages.
  • Communicates curfew or call schedule noncompliance information and system status problems to contracting agencies at predetermined levels to include hardware and software.
  • Works all current monitoring systems in the Monitoring Operations call center as assigned by the Supervisor on duty, including special accounts requiring a high level of service.
  • Receives client data, curfew information and call schedules from contracting agency personnel via the telephone, email or computer. Interprets incoming data and performs data entry into application database to set up client records to include entering client and office level procedures.
  • Reports customer complaints and unresolved equipment problems to Monitoring Customer Service Department.
  • Monitors lunches and breaks for Monitoring Operations staff to ensure adequate coverage at all times.
  • Performs other duties as assigned.


Job Requirements

Minimum Requirements

  • High School Diploma or GED required.
  • Monitoring Technical Specialist Certification required.
  • Must exhibit a working knowledge of all monitoring systems and field equipment.
  • Customer service experience preferred.
  • Call center experience preferred.
  • Good customer service skills.
  • Quality orientation.
  • Attention to detail.
  • Good organizational skills.
  • Ability to maintain confidentiality.
  • Ability to work as part of a team.
  • Good problem solving skills.
  • Ability to handle multiple tasks and prioritize appropriately.
  • Knowledge of Criminal Justice preferred.
  • Ability to work with computers and the necessary software typically used by the department.
  • Must be a US Citizen.
  • Ability to obtain a Successful Suitability Determination from the Department of Homeland Security.