Support Services Specialist in Boca Raton, FL at The Geo Group

Date Posted: 7/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    1 - 3 years
  • Date Posted:
    7/3/2018

Job Description

Facility: CORPORATE

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.



Summary

Responsible for global user and technical support 24 hours a day through telephone, intranet, and e-mail.  Implement and support of computer desktop, laptop, hardware, software and peripherals at the corporate facility.  In addition, provide global end-user support on centralized software applications.

 



Primary Duties and Responsibilities

  • Provides end-user support for laptop, desktop, hardware, software and peripherals
  • Supports all remote users accessing centralized applications in coordination with facility IT manager when necessary.
  • Monitor and prioritize requests to ensure a timely, accurate resolution.
  • Initializes and monitors back-ups for all network servers and AS/400
  • Performs data center operations duties on a daily basis according to schedule and keep detailed log of activities.
  • Assists the applications group in researching, analyzing, and testing software applications on the intranet
  • Tests, documents, implements, and supports all network applications.
  • Provides one-on-one guidance training for new corporate users.
  • Ensures effective use of internal data processing and automated office systems.
  • Keeps abreast of new technological developments in the industry.
  • Understands and follows all policies, procedures, and controls as they relate to Sarbanes-Oxley and Information Systems.
  • Provides 24 hour on-call support to respond to the Information Systems needs or issues of the organization.
  • Performs other duties as assigned.

 

Job Requirements



Minimum Requirements

  • High school diploma or equivalent. Associate’s degree in computer science preferred.
  • Three (3) years of progressive experience in a computer support capacity and a strong understanding of networking on multiple platforms.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills. Ability to work with all levels of the organization.
  • Must be able to work in a fast paced environment with development and support responsibilities for multiple concurrent projects.
  • Must be able to manage time effectively.
  • Must be able to work well within a team environment as well as independently
  • Overtime may be required of position.