PROGRAM MANAGER in Santa Ana, CA at The Geo Group

Date Posted: 7/11/2018

Job Snapshot

Job Description

Facility: RS ORANGE COUNTY , CA

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

Summary:
This position is responsible for the operational and financial management of a reporting office or group of offices, in accordance with state and federal laws and regulations, and Company policy. Incumbent reports to Regional Area Manager with close and frequent contact. External customer contact is generally with mid-level city or county officials. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.


Essential Duties and Responsibilities include the following.


 Manages and directs all activity in the planning, development, implementation, monitoring and supervision of Company programs and services for a reentry or supervision office or group of offices using principles of the “What Works” system.
 Manages and oversees the budget and ensure that operational costs do not exceed the funding allowed and work with the Customer to determine if funding adjusted between line items is in accordance.
 Ensures that all programs function in a manner that satisfies contractual obligations. Generates timely and accurate reports on the status of program operations and communicates to customers.
 Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations.
 Develops and implements strategies to enable the office, or offices, to achieve operational and financial objectives.
 Monitors and evaluates all business processes. Develops and implements process improvements to increase efficiency.
 Manages all revenue and expenses for an office or group of offices. Monitors, analyzes and reports on financial outcomes.
 Participates in the financial planning process. Communicates the plan to staff for implementation.
 Manages relationships with existing customer base to ensure a high quality of service, resolve issues promptly and provide customer satisfaction.
 Identifies potential customers, influencers and decision makers in the community in order to build relationships, raise level of Company name recognition and communicate Company results. Develops new business opportunities. Tracks and reports on activities to attract new customers/business.
 May provide direct participant services and/or carry a participant caseload using principles of What Works.

Other duties, as assigned. 

Supervisory Responsibilities:
 Carries out supervisory responsibilities in accordance with BI Incorporated policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 Supervises a group of exempt and non-exempt level employees in an office or group of offices.

 

Job Requirements

Supervisory Responsibilities:
 Carries out supervisory responsibilities in accordance with BI Incorporated policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 Supervises a group of exempt and non-exempt level employees in an office or group of offices.
Job Qualifications:
Knowledge, Skills and Abilities:
 Working knowledge of criminal justice system and court procedures.
 Understanding of criminal justice market and customers.
 Strong oral and written communication skills with internal and external contacts at all levels.
 Good presentation, public speaking and facilitation skills.
 Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
 Attention to detail.
 Problem solving and analytical ability.
 Conflict resolution and de-escalation skills.
 Good interpersonal skills.
 Good supervisory skills.
 Ability to perform basic financial management and budgeting.
 Basic computer skills.
 Marketing skills.
 Ability to work with diverse participants and staff.
 Leadership skills
Education or Formal Training:
 The Program Manager shall possess either: 1) a Master of Arts (MA) or degree from a granting institution accredited by the Western Association of Schools and Colleges or its equivalent and a minimum of three (3) years’ experience working with parolees.
 Or a Bachelor of Arts (BA) or Bachelor of Science (BS) degree and a minimum of five (5) years’ experience working with parolees.
Experience:
 Additional experience may be substituted for education on a year for year basis.
 A minimum of five cumulative years of documented experience demonstrating a history of administrative or program responsibility in services for parolees or other criminal justice populations may be substituted for the educational and work experience.
 One year supervisory experience preferred.
Work Environment:
 Typical office environment.
 Local travel required.
 Some work on weekends or evenings may be required.