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Program Manager in Campbell, CA at The GEO Group, Inc.

Date Posted: 1/6/2021

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


The Program Director plans, organizes, directs and coordinates aspects of the program; indirectly supervises all staff, develops, interprets, and administers policies and procedures governing the programs, and administers appropriate strategies for recruitment, selection, and retention of staff.

Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

This position has been posted with the anticipation of a contract award.  GEO encourages applicants to apply for consideration.

Primary Duties and Responsibilities

  • Maintain overall administrative responsibility for the delivery of program services;
  • Plan, direct and coordinate all program activities;
  • Hire and train staff; and
  • Oversee the budget and ensure that operational costs do not exceed the funding and work with the DRP Program Analyst.
  • Manages and directs all activity in the planning, development, implementation, monitoring and supervision of Company programs and services for a reentry or supervision office or group of offices using principles of the “What Works” system.
  • Ensures that all programs function in a manner that satisfies contractual obligations. Generates timely and accurate reports on the status of program operations and communicates to customers.
  • Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations.
  • Develops and implements strategies to enable the office, or offices, to achieve operational and financial objectives.
  • Monitors and evaluates all business processes. Develops and implements process improvements to increase efficiency.
  • Manages relationships with existing customer base to ensure a high quality of service, resolve issues promptly and provide customer satisfaction.
  • May provide direct participant services and/or carry a participant caseload using principles of the “What Works” system.
  • Review Participant treatment files;
  • Evaluate staff performance and provide applicable coaching and training; and assure compliance with CDCR policies and procedures.
  • Complies with company work rules and policies as explained in the company Employee Handbook, and the facility Policies and Procedures Manual; and responds positively to directives from management in a cooperative spirit to ensure conformance to standards.
  • Communicates effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
  • Performs other duties as assigned.



Job Requirements

Minimum Requirements

  • Master of Arts (MA) degree from a granting institution accredited by the Western Association of Schools and Colleges (WASC) or its equivalent and a minimum of three (3) years of experience working with parolees, or
  • Bachelor of Arts (BA) or Bachelor of Science (BS) degree and a minimum five (5) years of experience working with parolees. Additional experience may be substituted for the educational requirement on a year for year basis.
  • A minimum of five (5) cumulative years of documented experience demonstrating a history of administrative or program responsibility in services for parolees or other criminal justice populations may be substituted for the educational and work experience.
  • This position shall be filled with one (1) full-time staff member.
  • Have documented working knowledge of substance abuse and/or cognitive behavioral treatment programs.
  • In the event that the Program Manager provides direct substance abuse services to the participants, the Program Director must be certified as an Alcohol and Drug (AOD) counselor with a certification recognized by the Department of Health Care Services (DHCS).
  • Able to handle a variety of complex tasks; work with public officials; express thoughts logically, in English, in written and verbal form using correct grammar; manage personnel, including hiring, evaluating, disciplining, terminating; determine and manage to budget; delegate, motivate, control and schedule; effectively communicate with residents, line staff and other executive staff members; react quickly and appropriately in an emergency situation.
  • Familiar with current correctional systems, legislation, relevant case law and industry standards and practices
  • Knowledge of fiscal processes and fundamentals of management
  • Knowledge of contemporary counseling techniques
  • Ability to handle a variety of complex tasks and work with public officials
  • Ability to express thoughts logically, in English, in written and verbal form using correct grammar
  • Ability to manage personnel, including hiring, evaluating, disciplining and terminating
  • Ability to determine and manage to budget and to delegate, motivate, control and schedule
  • Ability to effectively communicate with residents, line staff and other executive staff members and react quickly and appropriately in an emergency situation.
  • Ability to work with computers and the necessary software typically used by the department.



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