PROGRAM MANAGER, DRC in York, PA at The Geo Group

Date Posted: 11/14/2019

Job Snapshot

  • Employee Type:
  • Location:
    York, PA
  • Date Posted:

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


  • Responsible for the operational and financial management of a reporting office or group of offices, in accordance with state and federal laws and regulations, and Company policy. Incumbent may report to State Manager or the VP, Re-Entry and Supervision Services, with close and frequent contact. External customer contact is generally with mid-level city or county officials. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Manages and directs all activity in the planning, development, implementation, monitoring and supervision of Company programs and services for a re-entry or supervision office or group of offices using principles of the “What Works” system.
  • Ensures that all programs function in a manner that satisfies contractual obligations. Generates timely and accurate reports on the status of program operations and communicates to customers.
  • Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations.
  • Develops and implements strategies to enable the office, or offices, to achieve operational and financial objectives.
  • Monitors and evaluates all business processes. Develops and implements process improvements to increase efficiency.
  • Manages all revenue and expenses for an office or group of offices. Monitors, analyzes and reports on financial outcomes.
  • Participates in the financial planning process. Communicates the plan to staff for implementation.
  • Manages relationships with existing customer base to ensure a high quality of service, resolve issues promptly and provide customer satisfaction.
  • Identifies potential customers, influencers and decision makers in the community in order to build relationships, raise level of Company name recognition and communicate Company results. Develops new business opportunities. Tracks and reports on activities to attract new customers/business.
  • May provide direct client services and/or carry a client caseload using principles of the “What Works” system.

Supervisory Responsibilities:

  • Carries out supervisory responsibilities in accordance with BI Incorporated policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Supervises a group of exempt and non-exempt level employees in an office or group of offices.


Job Requirements

Minimum Requirements

  • Master of Arts (MA) and a minimum of three (3) years’ experience working with in the field of criminal justice or human services OR;
  • Bachelor of Arts (BA) or Bachelor of Science (BS) degree and a minimum of five (5) years’ experience working in the field of criminal justice or human services
  • Working knowledge of criminal justice system and court procedures.
  • Understanding of criminal justice market and customers.
  • Strong oral and written communication skills with internal and external contacts at all levels.
  • Good presentation, public speaking and facilitation skills.
  • Ability to perform basic financial management and budgeting.
  • Ability to work with diverse clients and staff.
  • Leadership skills
  • Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
  • Attention to detail.
  • Problem solving and analytical ability.
  • Conflict resolution and de-escalation skills.
  • Good interpersonal skills
  • Basic computer skills.
  • Marketing skills.

                                 EQUAL OPPORTUNITY EMPLOYER