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PART TIME CLIENT SERVICES SPECIALIST in San Diego, CA at The Geo Group

Date Posted: 2/15/2019

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    San Diego, CA
  • Experience:
    1 - 3 years
  • Date Posted:
    2/15/2019

Job Description

Facility: 

Compensation Base: 15.00 Per Hour

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

Summary:
This position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members.

Work schedule as follows: requires three days during the week working 4-8pm and weekends/holidays must work 8:50- 1:00 p.m.


Essential Duties and Responsibilities: 

  • Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
    May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones.
  • Provides general customer service to all who enter the facility, including participants, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned .
  • May collect participant payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures .
  • May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center. 
  • May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants' attendance, participation and progress in Company database.
  • Other duties as assigned.

 

 

Job Requirements

Job Qualifications

Knowledge, Skills and Abilities:

  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required.
  • Ability to safely operate a motor vehicle if required to transport participants. 

Education or Formal Training:

  • High school diploma required.
  • Two years college coursework in Human Services or business discipline preferred. Experience:
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Minimum of six months experience working with minority populations preferred.

Work Environment:

  • Typical office environment.
  • Position requires direct contact with participants and observation of participants submitting urine for urinalysis testing.
  • Incumbent may be required to carry a pager after regular business hours to screen and respond to electronic monitoring alerts.

Physical Requirements:

  • The work environment and physical demands described below are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
  • Use of standard office equipment such as computer, keyboard, telephone, fax machine and copier.
  • Ability to lift up to 10 pounds to handle office supplies, equipment.

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