MGR, QUALITY ASSURANCE in Boca Raton, FL at The Geo Group

Date Posted: 7/2/2019

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


This position will be responsible for the fidelity and quality assurance of the Company’s Continuum of Care model within GEO facilities including US Corrections and Detention facilities, Residential Reentry Centers and Day Reporting Centers. Fidelity monitoring and quality assurance of programs could include Core Correctional Practices, specific group curriculum such as MRT, T4C, Cognitive Behavioral Intervention for Substance Abuse, etc., Individual Cognitive Behavioral Treatment (ICBT) counseling sessions and behavior management systems.

Primary Duties and Responsibilities

  • Trains and coaches Program Managers and supervisors on group observations, coaching, quality assurance processes, procedures, and completing all necessary forms for fidelity purposes.
  • Responsible for training, implementing, and coaching program staff on behavior management systems.
  • Provides observation and coaching on interactions between staff and participants.
  • Assists with the evaluation of training materials in response to manager requests, audit reviews, contract changes to ensure that training materials are aligned with Evidence Based Practices and support contractual obligations.
  • Assists with developing quality assurance assessment tools used to measure program fidelity at various programs
  • Assists with reviewing and developing evidence based practice policies and procedures needed to align programming with evidence based practices
  • Assists with creating fidelity surveys to measure ongoing program sustainability
  • Works in partnership with Continuum of Care research department to develop intermediate outcomes and monitor trends for program effectiveness
  • May be assigned special projects as needed to support new Company initiatives.
  • Performs other duties as assigned.


Job Requirements

Minimum Requirements

  • Bachelor’s degree in Criminal Justice, Social Services, Psychology, Human Services or related field required. Master’s degree preferred.
  • Thorough understanding of Evidence Based Practices (EBP) and all aspects of correctional programming including cognitive behavioral treatment, substance abuse treatment, academic education, vocational training, motivational interviewing and case management.
  • Thorough knowledge and understanding of evidence-based program evaluations, behavior management systems and quality assurance processes.
  • Ability to observe and coach group facilitators for fidelity purposes.
  • One (1) year of previous training experience including course development and project management.
  • Two (2) years of evidence-based program experience preferred.
  • General knowledge of Company products, software and hardware.
  • Excellent public speaking and facilitation skills.
  • Good interpersonal skills.
  • Excellent analytical and problem-solving ability.
  • Conflict resolution skills.
  • Ability to provide leadership and handle negativity in a training situation.
  • Initiative, flexibility and change management skills.
  • Knowledge of adult learning processes.
  • Project management skills preferred.
  • Strong organizational skills.
  • Strong decision-making skills.
  • Ability to travel frequently with overnight stays.
  • Ability to use computers and the necessary software applications used by the department.