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Date Posted: 5/22/2019

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


  • This position provides overall supervision of Case Managers at a facility.

Primary Duties and Responsibilities

  • Plans, directs, and manages the duties in the case management staff.
  • Responsible for the record maintenance, receiving and discharge operations of the facility.
  • Develops inmate goals and responsibilities.
  • Establishes and monitors inmate programs and work details and ensures all details are fully staffed by inmates.
  • Reviews and monitors correspondence from members of political groups such as the judiciary, Congress, Senate, and other representatives, and prepares necessary responses.
  • Assists in training staff regarding inmate management.
  • Coordinates and controls the inmate payroll system.
  • Prepares reports for presentation to the U.S. Parole Commission.
  • Gathers information from various staff regarding inmates’ progress, adjustments, program participation, work reports, disciplinary actions, etc.
  • Conducts intake screening and orientation programs to gather pertinent information and to advise inmates of required policies and procedures.
  • Participates in the planning of overall institution programs and inmate activities.
  • Formulates and maintains departmental budget.
  • Performs staff duty officer functions as required.
  • Must be knowledgeable and proficient in basic principles of inmate case management and developing inmate goals and responsibilities during the incarceration period.
  • Advise inmates in areas regarding their sentences, prerelease planning, parole eligibility and hearings, and overall institution adjustment and activities.
  • Initiates, responds and writes correspondence to various law enforcement agencies, judicial systems and various other parties.
  • Provides liaison between the facility and contracting agency in matters pertaining to inmate case-management areas.
  • Must be aware of various manuals and guidelines used by the facility.
  • Advises management staff in areas of inmate management problems and other areas of concern.
  • Assists in the intake screening on all new arrivals.
  • Supervises staff in the maintenance of inmate central files and preparation of proper forms and documents.
  • Performs periodic audits of Case Management procedures.
  • Trains Case Managers and other staff in areas of responsibility.
  • Performs other duties as assigned.


Job Requirements

Minimum Requirements 

  • Baccalaureate Degree in Social Services or related field and have two (2) years’ experience supervising casework staff.
  • Substance abuse or domestic violence certification or the ability to become certified preferred.
  • In-depth knowledge of case management, referral services and interventions in both group and individual modalities.
  • In-depth knowledge of criminal justice system.
  • Good presentation, public speaking and facilitation skills.
  • Good organizational skills and attention to detail.
  • Effective communication skills with internal and external contacts at all levels.
  • Ability to handle multiple priorities simultaneously.
  • Problem solving and analytical ability.
  • Good interpersonal skills.
  • Good supervisory skills.
  • Conflict resolution and de-escalation skills.
  • Computer literacy.
  • Ability to work with diverse clients and staff.
  • Interact effectively with others and learn supervisory techniques. Write clear, concise reports in English using correct grammar. Add, subtract, multiply, divide, and calculate percentages.
  • Ability to effectively interface with residents and staff; supervise residents and possibly other staff supervise residents and possibly other staff; react quickly and appropriately in an emergency situation.
  • Typical office environment.
  • Some evenings and weekends may be required.
  • Position requires direct contact with participants.