CLIENT SERVICES SPECIALIST in Harrisburg, PA at The GEO Group, Inc.

Date Posted: 1/19/2020

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


This position provides case management and customer service support for the Reentry Center.  Performs participant check-in procedures and assists case managers with case coordination and documentation.  Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

This is a full time, 40 hour per week position with benefits and PTO.  

The work schedule is five days per week, 9:00 AM to 7:00 PM with one Saturday per month 10:00 AM to 12:00 PM. (shift varies)  

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Checks-in all participants entering the facility.  May complete drug screens according to assigned random schedule for each participant check-in.
  • May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones.  Provides general customer service to all who enter the facility, including participants, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect participant payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis.  Documents participants’ attendance, participation and progress in Company database.
  • Performs other duties as assigned.



Job Requirements

Minimum Requirements

  • High school diploma or equivalent
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Two years college coursework in Human Services preferred; Minimum of six months experience in Human Services field with direct participant services preferred; Minimum of six months experience working with minority populations preferred.
  • Basic database skills, Basic math skills, MS Word & Excel 
  • Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly
  • Ability to express thoughts logically, in English, in both written and verbal
  • Position requires ability to have direct contact with participants and observation of participants submitting urine for urinalysis

                                    EQUAL OPPORTUNITY EMPLOYER


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