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CLIENT SERVICES SPECIALIST Criminal Justice in Wilkes-Barre, PA at The Geo Group

Date Posted: 4/8/2019

Job Snapshot

Job Description

Facility: RS LUZERNE COUNTY PA EM DRC

Compensation Base: $12.48 Per Hour

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

Summary:

  • Provides case management and customer service support for the Field Services Office or Re-Entry Program. Performs client check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles through evidence-based practices in all interactions with participants and other staff members.

This is a full time position, 40 hours a week with benefits and PTO.

The schedule is: Monday to Friday 10:30 AM to 7:00 PM  and every other Saturday 8:00 AM to 12:00 PM (noon).  On the Friday before the Saturday rotation, that Friday is a half day work.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Checks-in all participants entering the facility. Completes drug screens according to assigned random schedule for each client check-in.
  • Performs breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • Will be responsible for office opening and closing procedures.
  • Will transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database.

Supervisory Responsibilities:

  • No supervisory responsibilities.

 

Job Requirements

Minimum Requirements

  • High school diploma required.
  • Two years college coursework in Human Services or business discipline preferred.
  • Valid Drivers license
  • Bachelor’s Degree in Criminal Justice, Social Work preferred
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Minimum of six months experience working with minority populations preferred.
  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required.
  • Ability to safely operate a motor vehicle if required to transport participants.
  • Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants