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CASE MANAGER in The Bronx, NY at The GEO Group, Inc.

Date Posted: 12/29/2020

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


Under close supervision, this position provides support and structure to residents in developing program plans by managing a caseload of client cases and administering the policies and procedures of the program as directed by the contracting agency and the Facility Director. Learns, uses and models the principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members. Trains and assists less experienced case managers.

Primary Duties and Responsibilities

  • May perform the duties of a Monitor including resident intakes, check-ins, breath analysis and drug screens, to provide backup when necessary.
  • In own handwriting, prepares written personalized program for each resident to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals.
  • Reviews plan with residents on a weekly basis and document progress and/or revisions, so resident is gaining the life skills necessary to make a successful re-entry into the community.
  • Assists residents in establishing personal budget, locating suitable housing, enrolling in educational and vocational programs, and participating in family and community activities, as appropriate, to ensure that they are working towards financial independence.
  • Monitors facility sanitation and safety. Assigns daily housekeeping chores to residents to comply with facility standards.
  • May orient residents upon arrival at facility to provide smooth assimilation into program (e.g. have resident complete paperwork, take on facility tour, introduce to other residents, etc.).
  • Makes entries in own handwriting into confidential client (resident) files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensures files are secure to protect client confidentiality.
  • Assists Employment Placement Specialist to verify residents' jobs to ensure residents' employment is suitable under established program plan. Counsel unemployed residents by providing guidance in obtaining employment in cooperation with the Employment Placement Specialist.
  • Verifies residents' pass plan through pass sponsorship according to contract, so that the resident is accountable for his/her whereabouts in the community.
  • Prepares terminal report within established time parameters upon resident release to summarize program performance and to satisfy contract requirements.
  • Participates in staff meetings by sharing observations and recommendations regarding the facility, residents, and staff relations to identify and solve problems and function as a unified team.
  • Maintains confidential information obtained through job duties regarding employees, vendors, residents, outside agencies, etc., so sensitive information is on a "need to know" basis.
  • Complies with GEO policies and work rules as described in the company Employee Handbook, and the Facility Policies and Procedures Manual, including directives of GEO managers and supervisors in a cooperative spirit to ensure conformance to company standards.
  • Adheres to GEO’s attendance policy; be available for all shifts; work overtime as required to ensure adequate coverage of the program and to ensure the safety and security of the residents.
  • Complies with facility safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others.
  • Communicates effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
  • Performs other duties as assigned.


Job Requirements

Minimum Requirements

  • Bachelor’s Degree in social, human services, criminal justice or behavioral science programs from an accredited college or university.
  • One year of experience in human services, corrections or community-based services.
  • Work experience may be substituted for academic studies exchanging one year of work experience in a related field for one year of academic education.
  • Total work experience needed in lieu of the combination of education and work experience is five years.
  • Familiar with community corrections systems and current community corrections practices.
  • Familiar with community work force needs, public and private agencies and employment services.
  • Ability to write clear concise reports in English using correct grammar.
  • Ability to add, subtract, multiply, divide, and calculate percentages.
  • Must be able to react quickly and appropriately in an emergency situation.
  • Bilingual in English/Spanish preferred, but not mandatory
  • Ability to work with computers and the necessary software typically used by the department.
  • Valid, active driver's license is required.