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ASSISTANT SUPER MON OPS in Anderson, IN at The Geo Group

Date Posted: 6/7/2019

Job Snapshot

  • Employee Type:
  • Location:
    Anderson, IN
  • Experience:
    1 - 3 years
  • Date Posted:

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.

We have two positions open. 

Sunday - Wednesday 07:00 - 17:30

Sunday - Wednesday 12:30 - 23:00


Assists with the daily supervision of Monitoring Operations.


Primary Duties and Responsibilities

  • Serves as a resource to help Monitoring Services Specialists with troubleshooting equipment problems, interpreting procedures and system-related problems.
  • Serves as the first level focal point for customer feedback/complaints. Works with Monitoring Customer Service to ensure prompt resolution of issues.
  • Creates shift schedules and assigns duties to shift personnel to ensure coverage for all customer accounts.
  • Completes regular call and alarm critiques on each new Specialist to ensure that all quality objectives are met.
  • Discusses errors returned by Quality and Training with Specialists and provides feedback on ways to prevent recurrence of the same errors.
  • Responsible for supervision of shift in the absence of the Shift Supervisor.
  • Ensures that all company policies are uniformly and consistently applied and adhered to by all staff members.
  • Acts as a Monitoring Services Specialist as needed to ensure adequate shift coverage.
  • Performs other duties as assigned.


Job Requirements

Minimum Requirements

  • High School Diploma or GED required.
  • Must have in-depth working knowledge of all monitoring systems and field equipment.
  • Customer service experience preferred.
  • Call center experience preferred.
  • Data entry (keyboarding) experience required.
  • Good customer service skills.
  • Good organizational skills.
  • Ability to maintain confidentiality.
  • Ability to work as part of a team.
  • Ability to communicate effectively with internal and external contacts at all levels.
  • Ability to handle multiple tasks and prioritize appropriately.
  • Ability to obtain a Favorable Suitability Determination from the Department of Homeland Security.