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ADMISSIONS LIAISON in Chicago, IL at The Geo Group

Date Posted: 3/13/2019

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


The Client Relations Liaison is a customer service and sales professional who facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills.


  • This position provides a full range of professional services for clients from referral to discharge. This includes educating customers on youth services programs and coordinating the referral process with referral agencies, clients, parents and other stakeholders for placement of clients at our residential facilities. This position is customarily and regularly engaged away from the employer’s place of business.

Primary Duties and Responsibilities

  •  Establishes and maintains on-going relationships with referral agencies (within designated territory) to assist with program recommendations for clients and the services they will receive at our residential facilities.
  •  Visits referral agencies (within designated territory) to communicate program services and retrieve customer information as it relates to their needs.
  •  Schedules presentations and meetings with referral sources and communicates progress to their supervisor.
  •  Develops basic understanding of regional funding issues that effect and influence referral agencies.
  •  Establishes and maintains relationships with Youth Services Programs in effort to communicate customer and client issues.
  •  Maintains contact with programs in relationship to client issues such as incidents, progress, and court dates as well as assist with communicating these issues to appropriate outside referral agencies as needed.
  •  Submits weekly, monthly, and other required reports on time.
  •  Conducts analysis of referral activity and develops a plan that outlines tasks to accomplish to impact admissions.
  •  Prescreens prospective clients, gathers and review background/referral materials and information, and coordinates intake arrangements for clients.
  •  Contacts parents or guardians to discuss programs being considered for client placements.
  •  Collects and distributes all required documentation for prospective and admitted clients such as court records, medical or surgical consents, and immunization records.


Job Requirements

Minimum Requirements

  •  Bachelor’s degree in related field and two years related experience in juvenile justice field or child welfare system.
  • CADC Preferred
  •  Ability to compose a variety correspondence such as memorandums, letters, agendas, summaries, etc. in a clear and concise manner. May be required to proofread the work of others and suggest changes when necessary.
  •  Ability to speak clearly when interacting with others in person or while on the telephone. Must be able to ask questions when assignments are unclear or ambiguous. Ability to communicate with officials, clients and the general public.
  •  Ability to complete assignments accurately and within the given deadlines. Must be able to plan accordingly when deadlines of current projects change.
  •  Ability to work independently and in group settings. Must be willing to lead the work of others on occasion.
  •  Working knowledge of all software applications used by the supported group. This typically includes using word processing, spreadsheet, graphics, charts and database software applications. Must be able to determine when various software applications should be integrated together when completing assignments. In addition, must be able to functionally use any other software applications that are unique to the business unit where this position operates.
  •  Thorough understanding of the various equipment typically found in an office environment.
  •  Other Qualifications:
  •  At least twenty-one (21) years of age
  •  Criminal clearances (Act 33 and 34, specific State & child clearances and, if necessary, FBI)
  •  Non-communicable diseases physical exam
  •  Valid driver's license from employees’ state of residence
  •  Valid registered vehicle insurance