ACCOUNT EXEC in West Coast remote at The Geo Group

Date Posted: 6/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    3 - 5 years
  • Date Posted:
    6/14/2018

Job Description

Facility: BOULDER HEADQUARTERS - EM

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

This individual is responsible West Coast Territory and must be located in WA, OR, CA, ID, NV, UT, AK, HI, Guam

 

BI is one of the leading technology companies in Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

About the Role:

Maintains close, continuous customer support to ensure high satisfaction and retention through training and assistance, systematic contact, and implementation of new program requirements on behalf of the customer. Actively works with accounts to identify growth opportunities through the increased use of the Company continuum of products and services. Provides programmatic assistance to allow each customer to operate an effective program with high satisfaction levels.

This position is not assigned sales quotas and is not eligible for sales commissions, but is eligible for a quarterly performance incentive and bonuses.

What you'll be doing:

  • Implements strategies to retain and grow assigned accounts.
  • Focuses on customer retention and assists with market share growth.
  • Provides programmatic assistance to users to ensure long-term use and satisfaction with the system. Keeps abreast of incidents that require follow-up to ensure timely completion to the customer’s satisfaction.
  • Assists with host site technical support, including training and identification of areas requiring follow-up training.
  • Develops and delivers customer-site training on the usage of electronic monitoring (EM) equipment and software products to ensure customers’ effective and successful use of the program. Identifies and evaluates customer training needs and conducts follow-up training as necessary.
  • Assists with the implementation of new monitoring systems, and with changes to on-going systems as required by the customer.
  • Utilizes Customer Relationship Management (CRM) software to document account contacts and assist in collection and maintenance of market share data in assigned territory.
  • Assists with billing-related administrative issues and price correction work in conjunction with Accounts Receivable.
  • Manages maintenance and improvement of DSO (Days Sales Outstanding).
  • Provides product performance feedback to Sales, Marketing, Engineering and Product Development teams.
  • Attends specified trade shows and events to assist sales team.
  • Maintains customer information files with documentation, including equipment utilization.
  • Assists with conducting customer satisfaction surveys. Ensures follow through on problem areas.
  • Assists National Account Manager and Business Development Directors with large, high volume, high revenue accounts through training and support.
  • Assists with conducting customer satisfaction surveys. Ensures follow through on problem areas.
  • Assists with EM troubleshooting, training, refresher training and new office implementations for ISAP program as requested.

 

Job Requirements

What You'll Bring to the Position:

  • Bachelor’s Degree in Criminal Justice, Business, Computer Science, Communications or related field or equivalent experience.
  • Minimum of two years’ experience in customer support or training.
  • Minimum of three years’ experience in corrections/criminal justice system preferred.
  • Working knowledge of Company products and services.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Strong presentation skills.
  • Problem solving ability.
  • Ability to handle multiple tasks simultaneously and prioritize appropriately.
  • Strong computer skills
  • Ability to work independently without direct supervision
  • Ability to work with computers and the necessary software typically used by the department.
  • Typical office environment or work from home office.
  • Requires at least 50% travel to customer sites.
  • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
  • Ability to lift up to 25 pounds required to set up equipment for training.
  • Ability to stand, walk, stoop, kneel, crouch or crawl to set up equipment for training.
  • Ability to use hands to finger, handle or feel and to reach with hands and arms to set up equipment for training.
  • Valid state driver’s license and the ability to safely operate a motor vehicle required for travel to customer sites.

Benefits

  • 3 weeks paid time off
  • 11 paid holidays
  • Medical, Dental, and Vision coverage
  • Term life insurance (includes spouse and dependent)
  • Accidental death and dismemberment insurance
  • Short- and long-term disability
  • Flexible spending account
  • 401(k) retirement program
  • Stock purchase program
  • Tuition reimbursement
  • Various discount programs

Your world of opportunities begins here! Apply today!

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