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TRAINING SPECIALIST, EM in Anderson, IN at The GEO Group, Inc.

Date Posted: 8/30/2021

Job Snapshot

  • Employee Type:
  • Location:
    Anderson, IN
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Facility: ANDERSON - Monitoring Center

Compensation Base: $20.00 per hour

Compensation Bonus (if applicable): 


Equal Opportunity Employer.

11 paid holidays, 3 weeks of vacation, 401K with match, medical, dental vision and more. See below for additional benefits. $20.00 per hour. Work hours are typically Monday-Friday 8:30am-5pm; may include afternoons or weekends, based on business need.


Develops, conducts and coordinates training on Company electronic monitoring (EM) products and host applications for internal staff and external customers.

Primary Duties and Responsibilities

  • Develops, conducts and coordinates electronic monitoring training on new and existing Company products and host applications for Monitoring Services Specialists’ certification programs.
  • Schedules and delivers on-site, off-site and on-line training for external customers on new and existing Company products and host applications.
  • Maintains EM training calendar for all scheduled internal staff and external customer training classes.
  • Responds to calls from customers, Monitoring Services Specialists and Monitoring Customer Services Representatives to provide first level troubleshooting on equipment issues and customer calls.
  • Develops training materials for internal and external training on new products and software as needed. Updates existing training modules as needed.   Reviews and updates training call volume and certification programs as needed.
  • Maintains employee training requirements in the internal LMS.
  • Assists Quality department with alert and call critique reviews.
  • Assists product and software development departments with testing of new products and applications.
  • May assist with training for other departments.
  • Completes special projects as necessary to support new company initiatives.
  • Performs other duties as assigned.


Job Requirements

Minimum Requirements

  • High School Diploma or GED required.
  • Associates Degree in Criminal Justice, Adult Education or related field preferred.
  • At least two years training experience in a corporate setting preferred.
  • Completion of New Employee Training Certification required once hired.
  • Completion of BI Training Track required within one year of being hired.
  • At least two years’ experience working in the Monitoring Operations Center or at an RSS or ISAP field office preferred.
  • US Citizenship required.
  • Must live in the United States 3 of the last 5 years (military service and study abroad accepted).
  • Ability to pass a federal background check and obtain a suitability determination.
  • Experience working in a Criminal Justice field preferred.
  • In-depth knowledge of Company products, software and hardware preferred.
  • Proficiency in MS Office.
  • Strong knowledge in Articulate Storyline preferred.
  • Ability to learn new products and technology at an accelerated pace.
  • Strong oral and written communication skills.
  • Strong public speaking and presentation skills.
  • Good interpersonal skills.
  • Problem-solving skills.
  • Conflict resolution.
  • Ability to provide leadership and handle negativity in a training situation.
  • Initiative, flexibility and change management skills.
  • Knowledge of adult learning processes.
  • Project management skills preferred.
  • Bi-lingual (English/Spanish) abilities preferred.
  • Basic knowledge of the criminal justice system.
  • Valid driver’s license and the ability to safely operate a motor vehicle preferred.
  • Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

  • Typical office environment.
  • 10 to 15% travel required, including local travel by car.
  • Some non-business hours, including weekends and holidays, are required.
  • Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.

We offer a thorough training program, pleasant atmosphere, employee discounts, tuition assistance, health, dental and vision insurance, 401k, employee events and free snacks for our employees.  The average tenure of our current employees at our Anderson Technical Support Center is currently 9 years! Benefits include:

  • Three weeks Paid Time Off
  • 11 paid Holidays
  • Medical, Dental, and Vision coverage
  • Term life insurance (includes spouse and dependent)
  • Accidental death and dismemberment insurance
  • Short- and long-term disability
  • Flexible spending account
  • 401(k) retirement program with employer match
  • Stock purchase program
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Legal program – Legal Club of America
  • Direct deposit
  • Theme park and attraction discounts