PART TIME CLIENT SERVICES SPECIALIST in Santa Ana, CA at The Geo Group

Date Posted: 10/24/2019

Job Snapshot

Job Description

Facility: RS ORANGE COUNTY , CA

Compensation Base: $14.00 Per Hour

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

Summary:

  • Provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.
  • May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect client payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database.

Supervisory Responsibilities:

  • No supervisory responsibilities.

 

Job Requirements

Minimum Requirements

  • High school diploma or equivalent
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Two years college coursework in Human Services preferred; Minimum of six months experience in Human Services field with direct participant services preferred; Minimum of six months experience working with minority populations preferred.
  • Basic database skills, Basic math skills, MS Word & Excel 
  • Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly
  • Ability to express thoughts logically, in English, in both written and verbal
  • Position requires ability to have direct contact with participants and observation of participants submitting urine for urinalysis