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Part Time Client Service Specialist in Santa Ana, CA at The GEO Group, Inc.

Date Posted: 11/24/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Santa Ana, CA
  • Experience:
    Not Specified
  • Date Posted:
    11/24/2021

Job Description

Facility: SANTA ANA DRC

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

Summary: 
This position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members. This is a entry level position that offers a great opportunity and growth within the rehabilitative focused programs within community corrections. 

Entry level position that offers a great opportunity and growth within the rehabilitative focused programs within community corrections.

This is a part time role (20 hours per week,  five hour shifts)
Schedule will include weekends and holidays.


Primary Duties and Responsibilities:

  • Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
  • May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect participant payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants’ attendance, participation and progress in Company database.

 

Job Requirements

Minimum Requirements

  • High school diploma or equivalent required; College coursework in Human Services or Business is preferred.
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Valid Drivers license
  • Must be 21 years of age with at least five years driving experience if required to transport participants.
  • Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly manner.
  • Ability to express thoughts logically, in English, in both written and verbal form.
  • Ability to use computers and the typical software used by the facility.
  • Typical office environment.
  • Position requires direct contact with participants and observation of participants submitting urine for urinalysis testing.
  • Local travel may be required using Company vehicle.

                                 EQUAL OPPORTUNITY EMPLOYER