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ORDER ENTRY SPECIALIST in Longmont, CO at The GEO Group, Inc.

Date Posted: 6/4/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Longmont, CO
  • Experience:
    Not Specified
  • Date Posted:
    6/4/2022
  • Job ID:
    32115/33887/190288

Job Description

Facility: BOULDER HEADQUARTERS - EM

Salary: $20.00 per hour

Bonus (if applicable):

Shift:

Benefits: Full-time employees will enjoy a competitive benefits package for an energized workforce with options for you and your family including:

• Paid time off        • Paid holidays         • 401(k)
• 401(k) matching      • Health Insurance        • Dental Insurance
• Vision Insurance       • Life Insurance          • Flexible spending account
• Health savings account    • Tuition Reimbursement     • Reduced tuition rates
• Employee discount     • Employee assistance program • Pet insurance
• Disability Insurance     • Paid training           • Other benefits available

Equal Opportunity Employer.



New pay rate - $20/hour.   15 paid holidays, 3 weeks PTO, Medical, Dental, Vision, 401K with a company match and other supplemental benefits. 



Position is located in the Gunbarrel/Boulder office. 



BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at providing technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.



Summary

Receives and enters customer new equipment orders and/or service repair orders. Researches inventory issues. May specialize in new equipment orders or service repair orders. 

 



Primary Duties and Responsibilities

  • Receives and processes orders for monitoring equipment and supplies from customers or sales force via phone, fax and e-mail. Follows up on orders to ensure that delivery dates are within customer driven criteria.
  • Initiates service repair orders in response to customer calls. Enters service repair orders and return material authorizations into Company database.  Schedules FedEx pickups and creates FedEx labels when needed.
  • Provides backup support of equipment tracking as needed.
  • Removes lost equipment in Total Access and issues restitution letters.
  • Enters/Returns customer equipment in Total Access not handled by Auto/Returns Inventory.
  • Creates Failure Analysis reports for court purposes.
  • Performs other duties as assigned.

Job Requirements



Minimum Requirements

  • High School Diploma or GED required.
  • One year of experience working in an office environment.
  • Strong computer skills with proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Effective verbal and written communication skills with both internal and external contacts.
  • Must be detail oriented.
  • Good organizational, time management and record-keeping skills.
  • Ability to make independent decisions within work parameters.
  • Problem solving ability.
  • Ability to work with computers and the necessary software typically used by the department.

Benefits

  • Three (3) weeks paid time off
  • Fifteen (15) paid holidays
  • Medical, Dental, and Vision coverage
  • Term and Whole Life insurance (includes spouse and dependent)
  • Accidental death and dismemberment insurance
  • Short- and long-term disability
  • Flexible spending account
  • 401(k) retirement program with company match
  • Stock purchase program
  • Tuition reimbursement
  • Various discount programs