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Date Posted: 7/28/2022

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Pay: $75,000 Annually

Bonus (if applicable): 10%


Benefits: Employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family including:

• Paid time off        • Paid holidays         • 401(k)
• 401(k) matching      • Health Insurance        • Dental Insurance
• Vision Insurance       • Life Insurance          • Flexible spending account
• Health savings account    • Tuition Reimbursement     • Reduced tuition rates
• Employee discount     • Employee assistance program • Pet insurance
• Disability Insurance     • Paid training           • Other benefits available

Equal Opportunity Employer.

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

  • At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.
  • We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.
  • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Job Summary:

The Manager, Fidelity & Program Performance will be primarily responsible for the Fidelity and Program Performance of BI's Intensive Supervision Appearance Program (ISAP). Fidelity and performance monitoring of the ISAP program includes, but is not limited to, the performance of contractual tasks with a focus on effective case management services through the use of internal program fidelity audits and evaluations of operations for compliance with established procedures. Collects and reports on program outcomes data to determine the effectiveness, quality, and integrity of procedures, identifies areas of improvement, and recommends appropriate changes.

Primary Duties and Responsibilities:

  • The Manager, Fidelity & Program Performance is responsible for reviewing and coaching program staff on case management services and identifying best practices.
  • Provide observation and individualized coaching on interactions between staff and participants.
  • Train program staff on issues of fidelity and performance.
  • Assist with developing and reviewing Fidelity and Performance assessment tools.
  • The Manager, Fidelity & Program Performance works with staff within ISAP facilities to ensure consistent processes and practices follow ISAP standard operating procedures and assist with developing strategies to improve outcomes.
  • Develop, prepare, and generate timely ongoing and ad-hoc special reports pertaining to fidelity and performance reviews.
  • Review performance indicators and data to report on areas of improvement or concerns and identify trends.
  • Work to achieve continual improvement in outcomes.
  • May be assigned special projects as needed to support new program initiatives.
  • Performs other duties as assigned.

Job Requirements

Minimum Requirements:

  • Bachelor's degree in Criminal Justice, Social Services, Psychology, Human Services, or related field required.
  • Two (2) years of experience in a related field (i.e., case management, quality assurance, correctional). Experience with the ISAP program preferred.
  • Bilingual English and Spanish language skills.
  • Thorough knowledge and understanding of quality assurance processes.
  • Thorough understanding of case management services and the ability to effectively interface with staff and participants.
  • The ability to observe and coach case specialists for fidelity purposes.
  • General knowledge of the ISAP program and standard operating procedures.
  • Exceptional writing skills.
  • Excellent analytical and problem-solving ability.
  • Ability to provide leadership and handle negativity in a coaching situation.
  • Ability to work independently with minimal supervision.
  • Initiative, flexibility, and change management skills.
  • Project management skills preferred.
  • Strong organizational skills.
  • Strong decision-making skills.
  • Ability to travel frequently with overnight stays.
  • Ability to use computers and the necessary software applications used by the department.    
  • Must be able to pass a background investigation as required and obtain a Suitability Determination for BI.


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