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COURT TRACKING SPECIALIST in Anderson, IN at The GEO Group, Inc.

Date Posted: 5/14/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Anderson, IN
  • Experience:
    Not Specified
  • Date Posted:
    5/14/2022
  • Job ID:
    32991/34257/191477

Job Description

Facility: ANDERSON MONITORING CENTER

Salary: $16.00 per hour

Bonus (if applicable):

Shift:

Benefits: Full-time employees will enjoy a competitive benefits package for an energized workforce with options for you and your family including:

• Paid time off        • Paid holidays         • 401(k)
• 401(k) matching      • Health Insurance        • Dental Insurance
• Vision Insurance       • Life Insurance          • Flexible spending account
• Health savings account    • Tuition Reimbursement     • Reduced tuition rates
• Employee discount     • Employee assistance program • Pet insurance
• Disability Insurance     • Paid training           • Other benefits available

Equal Opportunity Employer.



BI Incorporated is the U.S. leader for offender monitoring products and services that help federal state, and local agencies monitor parolees, probationers, pretrial defendants, and those involved in the U.S. immigration court process as they live in the community.

Schedule M-F 0900-1730

 



Summary

Tracks and monitors court appearance dates.  Ensures that Program Participants are aware of scheduled court dates.  Communicates appearance dates and disposition of cases to the customer.  Generates reports as necessary.



Primary Duties and Responsibilities

  • Monitors the immigration court phone line regularly for updates to court appearance dates for ISAP Program Participants.
  • Communicates court appearance dates for Program Participants to the customer.
  • Contacts Program Participants directly to ensure that they are aware of court hearing dates.
  • Places follow-up calls after court appearances to determine the disposition of cases. Communicates information to customer and documents in the Company database systems.
  • Generated required reports if automated processed are interrupted.
  • Notifies the customer via email or phone of all court issued decisions
  • Performs other duties as assigned.

Job Requirements



Minimum Requirements

  • High School Diploma required.
  • At least two years of office or call center experience preferred.
  • Ability to learn internal Company database systems.
  • Working knowledge of Microsoft Office Suite.
  • Basic data entry skills.
  • Good customer service skills and phone etiquette.
  • Bilingual preferred.
  • Ability to pass a federal background check and obtain a suitability determination required.
  • U.S. Citizenship required
  • Must live in the US 3 of the last 5 years (military and study abroad accepted)
  • Ability to work with computers and the necessary software typically used by the department.

    Benefits include:

    • 3 weeks Paid Time Off
    • 15 paid Holidays
    • 401(k) retirement program with employer match
    • Medical, Dental, and Vision coverage
    • Term and whole life insurance (includes spouse and dependent)
    • Accidental death and dismemberment insurance
    • Short- and long-term disability
    • Flexible spending account
    • Stock purchase program
    • Tuition reimbursement
    • Employee Assistance Program (EAP)
    • Legal program
    • Direct deposit
    • Theme park and attraction discounts