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CLIENT SERVICES SPECIALIST in Decatur, IL at The GEO Group, Inc.

Date Posted: 11/24/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Decatur, IL
  • Experience:
    Not Specified
  • Date Posted:
    11/24/2021

Job Description

Facility: RS DECATUR IL

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.



WE ARE HIRING WITH A SIGN ON BONUS



Summary

Provides reentry case management and customer service support for Re-Entry Center designed to engage and promote success of participants in the community. Performs accountability and progress check-ins, administrative support, and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members in order to promote successful completion of reentry services



Primary Duties and Responsibilities

  • Documents progress and accountability check-ins with all participants entering the facility and provides a positive, engaging presence designed to promote rapport building and mutual respect. May complete drug screens according to assigned random schedule for each client check-in.
  • May perform sobriety testing via breath analysis and drug testing on participants who enter the facility for any purpose and document results for case-management purposes.
  • Completes initial intake process with participants, including intake paperwork, input into Company database, and assignment of groups and other services designed to support participants needs.
  • Provides general office administration duties, including answering phones.
  • Provides general customer service to all who enter the facility, including participants, customers, visitors and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned to manage progress and compliance with program expectations.
  • Responsible for office opening and closing procedures as assigned.
  • May facilitate orientation and psycho-educational/behavior modification groups as assigned. Documents participants’ attendance, participation and progress in Company database and shares same with Company staff to ensure case coordination.

 

Job Requirements

Minimum Requirements

  • High school diploma required.
  • Two years college coursework in Human Services or business discipline preferred.
  • Valid Driver’s license. 
  • Bachelor’s Degree in Criminal Justice, Social Work preferred
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Minimum of six months experience working with minority populations preferred.
  • Effective customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Effective computer skills and proficiency with MS Word and Excel
  • Basic database skills; Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required