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CLIENT SERVICES SPECIALIST in Santa Ana, CA at The GEO Group, Inc.

Date Posted: 8/5/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Santa Ana, CA
  • Experience:
    Not Specified
  • Date Posted:
    8/5/2022
  • Job ID:
    33392/36821/199742

Job Description

Facility: RS ORANGE COUNTY , CA

Pay: $18.00

Bonus (if applicable):

Shift:

Benefits: Employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family including:

• Paid time off        • Paid holidays         • 401(k)
• 401(k) matching      • Health Insurance        • Dental Insurance
• Vision Insurance       • Life Insurance          • Flexible spending account
• Health savings account    • Tuition Reimbursement     • Reduced tuition rates
• Employee discount     • Employee assistance program • Pet insurance
• Disability Insurance     • Paid training           • Other benefits available

Equal Opportunity Employer.

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• At GEO, we believe that diversity in our workforce and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success.

• We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things.

• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

 

Summary:

  • Provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.
  • May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect client payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database.

Supervisory Responsibilities:

  • No supervisory responsibilities.

Job Requirements

Job Qualifications:

Knowledge, Skills and Abilities:

  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required.

Education or Formal Training:

  • High school diploma required.
  • Two years college coursework in Human Services or business discipline preferred.

Experience:

  • Minimum of six months experience in Human Services field with direct client services preferred.
  • Minimum of six months experience working with minority populations preferred.

Work Environment:

  • Typical office environment.
  • Position requires direct contact with clients and observation of clients submitting urine for urinalysis testing.

Physical Requirements:

  • The work environment and physical demands described below are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
  • Use of standard office equipment such as computer, keyboard, telephone, fax machine and copier.
  • Ability to lift up to 10 pounds to handle office supplies, equipment.