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CLIENT SERVICES SPECIALIST in Neptune City, NJ at The GEO Group, Inc.

Date Posted: 4/19/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    4/19/2021

Job Description

Facility: RS NEPTUNE NJ

Compensation Base: 

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

Summary:

  • Provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures, assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.
  • May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect client payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May set and organize client appointments.
  • May clean electronic home monitoring (EHM) equipment.
  • May act as lead and provide job training for Client Administrator I positions in the office.
  • May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May manage a small caseload of electronic home monitoring (EHM) clients.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database. 

 

Job Requirements



Minimum Requirements

  • High school diploma or equivalent
  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Two (2) years college course work in Human Services or business discipline 
  • Bi-Lingual (Spanish) preferred
  • Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly
  • Ability to express thoughts logically, in English, in both written and verbal
  • Ability to use computers and the typical software used by the
  • Typical office
  • Position requires ability to have direct contact with participants and observation of participants submitting urine for urinalysis

                              EQUAL OPPORTUNITY EMPLOYER

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