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CLIENT SERVICES SPECIALIST in Eagle, CO at The GEO Group, Inc.

Date Posted: 11/24/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Eagle, CO
  • Experience:
    Not Specified
  • Date Posted:
    11/24/2021

Job Description

Facility: RS EAGLE CO

Compensation Base: $18.00

Compensation Bonus (if applicable): 

 

Equal Opportunity Employer.

WE ARE HIRING WITH A SIGN ON BONUS

Summary

This position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

Primary Duties and Responsibilities

  • Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
  • May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect participant payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants’ attendance, participation and progress in Company database.
  • Performs other duties as assigned.

 

Job Requirements

Minimum Requirements

  • High school diploma required.
  • Associates Degree or Bachelors Degree preferred.
  • Two (2) years college coursework in Human Services or business discipline preferred.
  • Minimum of six (6) months experience in Human Services field with direct participant services preferred.
  • Minimum of six (6) months experience working with minority populations preferred.
  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required.
  • Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants
  • Ability to safely operate a motor vehicle if required to transport participants.
  • Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.

Benefits 

  • Health, Dental and Vision coverage
  • Basic and Additional Life Insurance and Accidental Death & Dismemberment
  • Spousal and Dependent Life Insurance
  • Short and Long-Term Disability
  • Flexible Spending Accounts, and Voluntary Benefits such as Critical Illness, Whole Life Insurance, Accident Insurance and Legal/Identity Theft coverage 
  • Other employee benefit programs including 50% company match of the first 5% an employee contributes to their 401(k)
  • Paid time off, sick time, paid holidays
  • Employee stock purchase plan providing a 5% discount
  • Employee assistance program 
  • Health and Wellness programs
  • Bereavement Pay
  • Jury Duty Pay
  • Tuition reimbursement
  • Partnerships with local colleges, and professional educational leave     

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