CLIENT SERVICES SPECIALIST Criminal Justice in Neptune City, NJ at The Geo Group

Date Posted: 8/19/2019

Job Snapshot

Job Description


Compensation Base: 

Compensation Bonus (if applicable): 


Equal Opportunity Employer.


  • Provides case management and customer service support for the Field Services Office or Re-Entry Center. Performs client check-in procedures, assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members.

This is a full time, 40 hours per week position.

Our facility is open Monday - Friday from 8 AM  to 7 PM and Saturdays from 8:30 AM to 12:30 PM.  This role will be scheduled for eight hour shifts.

Wages are $13.25 per hour

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.
  • May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including clients, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect client payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May set and organize client appointments.
  • May clean electronic home monitoring (EHM) equipment.
  • May act as lead and provide job training for Client Administrator I positions in the office.
  • May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport clients to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May manage a small caseload of electronic home monitoring (EHM) clients.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents clients’ attendance, participation and progress in Company database. 

Supervisory Responsibilities:

  • No supervisory responsibilities.


Job Requirements

Job Qualifications:

  • High school diploma required.
  • Two years college coursework in Human Service or Business discipline preferred.
  • Minimum of one-year experience in Human Services field with direct client services.
  • Minimum of one-year experience working with minority populations.
  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Position requires direct contact with clients and observation of clients submitting urine for urinalysis testing.
  • Use of standard office equipment such as computer, keyboard, telephone, fax machine and copier.
  • Ability to safely operate a motor vehicle if required to transport clients.
  • Valid State driver’s license, required.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Solid knowledge of internal Company computer systems and applications.
  • In-depth knowledge of Company client procedures and policies.
  • Bi-lingual (English/Spanish) may be skills required
  • Basic database skills.
  • Basic math skills.


                                   EQUAL OPPORTUNITY EMPLOYER


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