- Employee Type: Full-Time
- Location: Santa Ana, CA
- Category: Professional Services, Other
- Experience: Not Specified
- Date Posted: 03/19/2017
Supervisor, Case Manager
Responsible for the supervision of case management staff. Provides quality oversight for assigned supervision and/or rehabilitation program functions provided to clients. Learns, uses and models principles of the What Works system through evidence-based practices in all interactions with clients and other staff members.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Responsible for the development and implementation of systems, in alignment with Company policies and procedures and principles of the What Works system, to enhance operational efficiency and delivery of services to clients referred for supervision or treatment.
- Provides ongoing staff training within a specific office regarding the technical and client management dimensions of Companys offender management system, including effective integration of information, technology and treatment.
- Provides in-service training for staff in compliance with regulatory requirements and company policies and procedures.
- Audits case management services provided to clients to ensure standardized delivery of such services. Provides feedback and corrective action reports to staff.
- Collects and analyzes client satisfaction ratings for all program services provided within an office. Generates a summary program quality report quarterly. Develops corrective action plans when necessary.
- Assists Program/State Manager in maintaining state certifications for staff as required by law. Maintains compliance with all government regulatory agencies that oversee treatment services.
- Provides case consultation to treatment staff as needed.
- May be involved with providing case management services directly to clients using principles of the What Works system.
- Carries out supervisory responsibilities in accordance with BI Incorporated policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Supervises a group of non-exempt level employees.
Knowledge, Skills and Abilities:
- In-depth knowledge of case management, referral services and interventions in both group and individual modalities.
- In-depth knowledge of criminal justice system.
- Good presentation, public speaking and facilitation skills.
- Good organizational skills and attention to detail.
- Effective communication skills with internal and external contacts at all levels.
- Ability to handle multiple priorities simultaneously.
- Problem solving and analytical ability.
- Good interpersonal skills.
- Good supervisory skills.
- Conflict resolution and de-escalation skills.
- Computer literacy.
- Ability to work with diverse clients and staff.
Education or Formal Training:
- Bachelorâ€™s Degree in Human Services discipline or equivalent experience required.
- Masterâ€™s Degree preferred.
- Substance abuse or domestic violence certification or the ability to become certified preferred.
- Three to five years experience providing services to adult or juvenile treatment populations.
- Some supervisory experience preferred.
- Typical office environment.
- Some evenings and weekends may be required.
- Position requires direct contact with clients.
- The work environment and physical demands described below are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Use of standard office equipment such as computer, keyboard, telephone, fax machine and copier.
Equal Opportunity Employer