Job Description

SR Immigration Case Specialist-Bilingual



If you want to make a difference in the quality and safety of our communities, BI is right for you. It's a place to grow your career - your launching pad for success. We are looking for talented professionals to join our team.

Our team of professionals is experienced and motivated, but we need you for our innovative and expanding Intensive Supervision Appearance Program (ISAP) Division.
ISAP is a contracted program that BI Incorporated operates for the Alternatives to Detention (ATD) unit within Detention and Removal Operations (DRO), a division of the Department of Homeland Security (DHS) Bureau of Immigration and Customs Enforcement (ICE).

SR. ISAP Case Specialist - What to Expect:

Sr. Case Specialists interface with a range of stakeholders including program participants and their families, community resources, our local customer contact, and BI staff. Daily interaction with program participants can vary greatly by their personal circumstance and progression through the immigration court system.

The Sr. ISAP Case Specialist position is not a typical desk job. Checking in with clients at their residence to ensure they are following supervision requirements gets you out of the office and into the community. At the same time, conducting participant orientation and assessment, managing detailed case records, collecting participant travel documents, and complying with program requirements will make up a large part of your daily activities.

Some participants will be supervised using electronic monitoring ankle bracelets or other technology. You will be trained on these technologies and be responsible for tracking participants compliance to related curfews and interpreting monitoring data.
Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Develops, implements and coordinates case management and service plans for ISAP Program Participants in conformance with state and federal regulations.  Meets with participants face-to-face regularly as required by contractual obligations.
  • Develops and maintains accurate and complete case records for all ISAP Program Participants from entry to release from ISAP.  Maintains confidentiality of all records.
  • Manages program participant violations, including no-shows and repeat violators.    Prepares documentation to acquire Department of Homeland (DHS) direction and action if disciplinary measures are necessary.
  • Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public.  Performs daily security check of the office area.  Ensures that all participant records are kept in locked files to maintain confidentiality.  Prepares written reports for DHS as necessary.
  • Reviews and approves program participants' service plans to ensure compliance with state requirements and contractual obligations.
  • Conducts intake interview and orientation session with each ISAP Program Participant.
  • Installs electronic monitoring equipment on ISAP Program Participants as necessary and monitors compliance with electronic monitoring program.
  • Evaluates English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
  • Coordinates and facilitates translation services for ISAP Program Participants, including emergency translation services.
  • Provides ISAP Program Participants with a list of community resources including, but not limited to, transportation, medical, educational, financial, legal, religious and other social adjustment or facilitative resources.  Identifies and coordinates services as required.
  • Establishes schedules for ISAP Program Participants that include, but are not limited to, recreation, life skills, chores, counseling as needed, group interaction, free time, religious services, visitation, immigration Court appearances, and access to legal services.
  • Reviews service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
  • Reports on program violations in a timely manner using established reporting parameters.
  • Conducts home visits to verify ISAP Program Participants' places of residence in compliance with contractual obligations.
  • Performs emergency counseling for ISAP Program Participants as needed.
  • Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations.  Prepares corrective action plans as necessary.
  • Serves as the point of contact for DHS.
  • This position serves as a single incumbent government site office.

Job Requirements

Successful Sr ISAP Case Specialists will be able to thrive in an ever-changing environment and display a high degree of professionalism and sound judgment at all times. The primary skills and qualifications needed for this position include:

  • Strong interpersonal communication skills to effectively interface with program stakeholders (employees, community contacts, government officials and program participants).
  • Ability to clearly articulate program rules, instructions and court orders.
  • Ability to compose succinct, accurate written reports.
  • Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies, or defuse hostile or unstable situations.
  • Demonstrated tact when interacting with the public.
  • Strong attention to detail and problem solving skills.
  • Ability to display cultural sensitivity and understanding.
  • Basic knowledge of immigration laws, regulations and procedures.
  • Computer proficiency including Microsoft Office and the Internet.
  • Ability to interpret electronic monitoring messages and daily summary reports.

Background & Education Requirements



  • Bachelors Degree in Sociology, Psychology, Social Work, Criminal Justice or related field.
  • At least two years relevant experience in a field related to law, social work, detention, corrections or similar field.
  • Experience interacting within multicultural environment.
  • Bilingual Spanish/English required
  • US Citizenship required
  • Valid Driver's license required.

If you think you have what it takes to be a successful Sr. ISAP Case Specialist, please complete an Employment Application as the next step in the selection process.









Equal Opportunity Employer