Job Description

CLIENT SERVICES SPECIALIST I

Summary:

This position provides case management and customer service support for the Reentry Center.  Performs participant check-in procedures and assists case managers with case coordination and documentation.  Learns, uses and models principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members.

 

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Checks-in all participants entering the facility.  May complete drug screens according to assigned random schedule for each participant check-in.
  • May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
  • Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.
  • Provides general office administration duties, including answering phones.  Provides general customer service to all who enter the facility, including participants, customers and the general public.
  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.
  • Files, prepares charts and performs data entry as assigned.
  • May collect participant payments, post payments on Company database, and make daily cash deposits.
  • May be responsible for office opening and closing procedures.
  • May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.
  • May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.
  • May clean electronic home monitoring (EHM) equipment.
  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis.  Documents participants' attendance, participation and progress in Company database.
  • Performs other duties as assigned.

 

Job Requirements

Job Qualifications:

Knowledge, Skills and Abilities:

  • Good customer service skills.
  • Effective communication skills with internal and external contacts at all levels.
  • Good organizational skills and attention to detail.
  • Solid computer skills and proficiency with MS Word and Excel.
  • Basic database skills.
  • Basic math skills.
  • Bi-lingual (English/Spanish) skills may be required.
  • Ability to safely operate a motor vehicle if required to transport participants.
  • Valid State driver's license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.

Education or Formal Training:

  • High school diploma required.
  • Two years college coursework in Human Services or business discipline preferred.

Experience:

  • Minimum of six months experience in Human Services field with direct participant services preferred.
  • Minimum of six months experience working with minority populations preferred.
  • Must be 21 years of age with at least five years driving experience if required to transport participants.

Equal Opportunity Employer